Thank you for choosing The House Of Aysha for your skincare needs. We take great pride in offering high-quality handmade products that are crafted with care and attention to detail. Due to the nature of our products and our commitment to maintaining the highest sanitary standards, we have implemented a strict no-refund policy. All purchases are considered final.
Why We Do Not Accept Refunds:
1. Handmade Process:Our products are meticulously handmade in small batches to ensure freshness and quality. Each item is crafted with the utmost care to provide you with effective and safe skincare solutions.
2. Product Integrity:We guarantee the quality and effectiveness of our products when they leave our facility. Accepting returns could compromise the integrity of our products and pose potential health risks to our customers.
3. Sanitary Reasons: we place paramount importance on he safety and well-being of our customers. To uphold these standards, we are unable to process returns for products regardless whether they have been not been opened or used.
Exchange Policy:
Our commitment to maintaining the highest levels of sanitation and product integrity remains unwavering. In line with this commitment, we regret to inform you that we are unable to facilitate exchanges for any of our products.
Why Exchanges Are Not Allowed:
1. Sanitary Considerations: Our strict sanitary standards are central to our brand ethos. To guarantee the safety and well-being of our customers, we cannot accept product exchanges once an item has left our facility.
2. Product Integrity: Ensuring the quality and effectiveness of our products is of utmost importance. Allowing exchanges could compromise the integrity of our products, and we are dedicated to delivering items in their intended condition.
Your Satisfaction Matters:
While exchanges are not available, we are here to assist you in making informed choices about your purchases. We are more than happy to provide detailed information about our products to ensure you select the best options for your skincare needs.
Cancellation Policy:
If you wish to cancel your order, please contact us within 24 hours of placing your order. We will accommodate cancellations made within this timeframe. However, after this period, we cannot guarantee cancellations due to our expedited processing and shipping procedures.
Parcels that are returned to THOA due to an incorrect delivery address being provided or the customer not collecting from their postal office/depot, a re-delivery cost will be charged. The costs for this are detailed below.
Customers will be contacted via email should a parcel be returned to us. If we don’t hear back from the customer within 5 working days, the order will be canceled and refunded in line with our return charges and a processing fee of £10 will be charged.
If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by THOA will be deducted from the refund amount in line with our return charges and a processing fee of £10 will be charged.
UK Returns
| Courier |
Return Fee |
| Royal mail |
Express delivery £5.99 |
International Returns
| Courier |
Return fee |
| Royal Mail |
Dependent on weight of parcel and location. |
Contact Us:
If you have any questions or concerns about our refund policy or any aspect of your order, please don't hesitate to contact Info@TheHouseOfAysha.com. We are here to assist you and ensure your experience with The House Of Aysha is a positive and satisfying one.
We appreciate your understanding of our no-refund policy, which is in place to maintain the quality and safety of our handmade skincare products. Your trust in us is highly valued, and we look forward to serving your skincare needs.
